General Shipping Protocol
We primarily ship using 'Fed Ex Ground' service. We will send email notification to you once items have been shipped. This notification includes your tracking number which will link with the 'FED EX' Tracking page. This is your shipment and it is your responsibility to inform us if there is a problem with your shipment. 'Damaged and returned to Shipper', 'Lost in Shipment', 'Weather Delays' are some reasons for delayed or undelivered shipment which will be shown on tracking site. Please check daily. Also note that it can take up to 24 hours for information to populate system, so please check back then if no current information is available.
IMPORTANT: You must notify us in writing of any issues regarding your shipment so that we may take appropriate action. We can not be responsible for any damage or loss to package after ten (10) calendar days from ship date. Please follow your shipment with tracking number provided which is sent to email address of record.
Q: Free Shipping?
Tanning lamps ship FREE.
Q: What about Damaged Tanning Lamps
PLEASE DO NOT REFUSE SHIPMENT! This will cause excessive delays and you may incur additional shipping charges. DIRECTIONS FOR DAMAGED LAMPS: Cut banding straps on outside box, remove top box cover, open end of inside box and gently push on all lamp ends to determine how many are broken (if they move when pushed they are broken,; if they don't move they are OK). While wearing protective gloves carefully remove unbroken lamps and inspect these for any cracks or pin damage. Wipe any powder residue off with soft cloth, and dispose of broken glass still in box. Then email us with Item Name, Number and Quantity along with contact info. In some cases we may ask for pics of damage.
Please inspect box and contents for obvious an/or concealed damage BEFORE DRIVER LEAVES! Ensure damage is noted on receipt so a damage claim can be filed.