A1 Tanning Supply Tanning Lamp Performance Guarantee
Official Lamp Warranty and Return Policy
Our goal is provide you with the best quality tanning lamps at the lowest prices. To further this goal, we have developed these policies that cover any potential problem you may come across. Your input or suggestions are always welcome. These policies cover all lamp purchases from A1 Tanning Supply, either over the phone or from one of our websites.
30 Day Manufacturer's Warranty
All tanning lamps are guaranteed against failure (no light) for 30 days from the date of purchase or delivery. Please email for replacements.
Shipping Damage Covered within 30 days of purchase date. DO NOT REFUSE SHIPMENT OF TANNING BULBS. Please open one end of inside box to count broken bulbs. Reply to SHIPPING CONFIRMATION E MAIL the quantity of broken bulb(s) and type(s), or email quantity and type(s) with ORDER # and CUSTOMER NAME under which it was ordered.
Non-defective Return Policy
Unused lamps that are in their original packaging can be exchanged within 30 days of purchase if the lamps purchased were the wrong size, wattage or compatibility. All transportation costs will be the responsibility of the buyer. A restocking fee of 20% of the purchase price may be charged for non-defective returns. Tanning lamps and bulbs are non-returnable once used or opened if non-defective. Note: A $35 fee (per box) will be assessed in addition to cover initial shipping charges.
Tanning Lamp Performance Guarantee
Every tanning lamp we sell is guaranteed to perform according to the original specifications filed with the FDA, plus or minus 10%, for a period of 30 days from the date of purchase or delivery. In the event you want to make a performance based claim, this policy is your sole relief. This Performance Guarantee isn't designed to compare one lamp to another, and is based on only on a lamps conformity to it's original specifications.
To make a claim, you must first call us for authorization within 30 days of receiving your lamps at 1-800-881-2427. Claims can not be made after this time under any circumstance. Once you have authorization, ship the lamps back to either our main office or testing facility (you will be given an address when you call). We will then forward the lamps to our testing facility and perform full spectrum testing on the lamps.
1. If the lamps are found to conform to the original specification (plus or minus 10%), we will ship the lamps back to the customer and they will be billed all transportation costs, plus a nominal fee for testing.
2. If the lamps are found to be out of specification, we will replace the lamps with the exact same brand, size and model from a different batch, at no cost to the customer.
Size, Compatibility and Wattage
We will ship the size and wattage requested by the customer. It is the customer's responsibility to inspect and insure the lamp is the correct size and wattage for their tanning bed, and that the lamp is legally compatible in their state (for salon customers). We are not responsible for damage to the lamps caused by using the wrong wattage, or for legal compliance with any state or local laws, under any circumstances. We can not accept any returns of lamps that have been used in a tanning bed rated for a different wattage than the stated wattage on the lamp.
This is the official policy for tanning lamps purchased over the phone or online at A1 Tanning Supply or it's websites. No other warranties or guarantees, expressed or implied are valid and no individual has the authorization to modify this policy. If you have any questions about this policy, please feel free to contact us at 1-800-881-2427 during normal business hours, Pacific Standard Time.